Designed to protect every transaction
Our escrow system is designed to help protect both clients and freelancers by holding funds until agreed milestones or completion conditions are met, and to help promote transparent and fair collaborations.
The Escrow Lifecycle
1. Secure Funding Lock
The client funds the full agreed contract amount into Growlanzo Escrow — no platform fee is added on top. Freelancers receive instant alerts confirming that funds are secured before any work begins.
2. Synchronized Building
The freelancer works on the milestones using the live Synced Canvas. Progress is tracked via live task boards, making deliverables fully transparent.
3. Verification & Release
Once deliverables are submitted, the client reviews them. Releasing the work moves escrow funds directly into the freelancer's wallet. A released payment is final — it is not refundable except in cases of verified fraud or a clear Terms violation. Work that has been delivered or approved but not yet released remains held in escrow and can still be disputed.
4. Revisions & Review Window
Services include a stated number of free revisions (shown on the service page). Clients may request extra revisions beyond the included amount, and freelancers may charge their published extra-revision rate or a mutually agreed price — always with the client's consent before extra work begins.
5. Delivery-Based Auto-Release
The auto-release timer starts only when the freelancer delivers the work — how many days the work took is up to you and the freelancer, never a deadline. After delivery you get a review window (default 72h, adjustable 24h–7 days). If you do not respond in time, the escrow releases to the freelancer automatically. A client can never hold a payment hostage, and a freelancer can never be paid before delivering.
Fees & Transparency
Growlanzo commission: 5%
Deducted from the freelancer’s payout, never added to the client’s price. The client pays the agreed amount; when it is released, 5% is withheld and 95% reaches the freelancer’s wallet. There is no listing fee and no other platform fee.
Payout processing: 2%
When a freelancer withdraws wallet funds, the payment processor (Razorpay/PayPal) charges a 2% transfer fee. This is the processor's actual cost — it is not Growlanzo profit and is shown separately from the 5% commission, before you confirm any withdrawal.
Freelancer Premium: ₹199/month
Optional, no lock-in, cancel anytime. It unlocks only AI tools and analytics — building packages, getting work, and your ranking are identical with or without it. Everyone competes on merit; nobody pays for visibility.
Client AI: free forever
AI freelancer matching and the AI assistant are free for clients for lifetime, protected only by a fair-use daily cap against bots. No paywall, no upsell — ever.
Team Projects: independent contracts
In a Team Project, every freelancer's contract is independent — its own escrow, milestones and dispute. One member's dispute or cancellation never affects the rest of the team. The 5% commission applies per contract, with no separate "team fee".
How we make money
Only the 5% commission when work is successfully released. No listing fee, no hidden charge, no forced subscription. Premium (₹199/month) is optional and only unlocks AI tools and analytics — never ranking or visibility.
Human-Reviewed Dispute Resolution
If coordination breaks down, either party can raise a dispute in the contract workspace. This action freezes file uploads and locks remaining escrow pools while our dispute resolution process runs.
When a dispute is raised, the escrow is frozen and no money moves while our resolution team reviews the workspace evidence — files, chat history, and the full audit trail. Both parties can communicate in the dispute thread and attach evidence. A human specialist reviews the available evidence before any funds are released, and their decision is binding. AI-assisted analysis may support the review but never makes the final call.